We do our best to protect and respect your personal data. This statement explains how we collect that data, why we use it and how we keep it safe.
We obtain information about you when you make contact with us. For example, when you register on our website, when you contact us by phone, or when you contact us by email. On occasion we may collect limited information about you indirectly, for example where a colleague has made an event delegate booking on your behalf.
When a delegate is happy to book a course we will include a link to an online "consent form" in the course booking email. There is also a link to our GDPR privacy policy for delegates to read. Delegates are requested to complete the consent form or to contact us if they have any questions regarding their privacy and our policy.
Information that you may provide to us such as your name, address, telephone number, email address and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on).
We only use your information in accordance with the law. These are the reasons for our processing:
We will not sell or share your information with any disreputable agencies. We will not sell or rent your information to third parties. We will not share your information with third parties for them to market to you.
We will retain your personal data for no longer than is necessary in order to comply with our legal obligations, noting that this may extend beyond your actual relationship with us. Following the end of your relationship with us we will restrict the processing of your data to those purposes which form a legal obligation for us, such as financial reporting.
Your data will be destroyed no later than 12 months from the end of training or consultation. If you've registered for our mailing list your data will be removed from the list and destroyed when you elect to unsubscribe.
We take several steps to protect your data. This includes robust IT security. All staff receive data protection training and our premises are secured.
Like most websites, our pages use cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies make it possible for your browser to remember your settings and preferences. Cookies also collect statistical data about your browsing and do not identify you as an individual. This helps us to improve our website and deliver a more personalised service for you.
We do not pass on your personal details to others in this way. It is possible to switch off cookies in your browser preferences. Regulations state we may use cookies which are necessary for the operation of the site. Other categories of cookie (such as for preferences and marketing) are optional and can be selected when you first visit the site.
Our website contains links to websites run by other organisations. This statement applies only to our site and we are not responsible for the policies and practices of other sites.
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a 'Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us.
We particularly wish to protect the privacy of children and anyone aged 18 or under. If you are aged 18 or under, please get your parent/guardian's permission before you provide us with personal information.
Trademarked names appear throughout this website. Rather than list the names and entities that own the trademarks or insert a trademark symbol with each mention of the trademark name, Cognitive Targeting Solutions states that it is using the names for editorial purposes and to the benefit of the trademark owner with no intention of infringing upon the trademark.
All registered trademarks acknowledged. No claims are made to these trademarks which are used for reference and identification purposes.