These are Terms and Conditions where CTS run open courses at various locations around the country or remotely. At each course CTS will use a suitable venue and will provide an appropriate Approved Trainer. Pre-course reading materials will be supplied to each delegate prior to the event. Each course will aim to have between 4 and 14 delegates.

CTS will deliver the course content as advertised or described in our quotation. By placing the order, you confirm that you have the delegates' permission to receive communications (including results) from CTS on their behalf.

CTS reserve the right to cancel or re-schedule any open course. Delegates not able to attend a re-scheduled course will be refunded the invoiced value, less the value of any non-returned or opened pre-course materials.

All materials supplied remain the property of CTS until payment is received in full. Copyright exists on all materials supplied in any form. Copying, transfer or storage by whatever means may only be performed with the express written permission of the Director of Cognitive Targeting Solutions.

Delegate Cancellation and Course Transfer Charges

Cancellation or course transfer requests must be made either in writing or by email to the Course Administrator.

Cancellation

From the date of acknowledgement by CTS, the cancellation charges are:

Notice Period	Charge
More than 20 working days before the course start date	£100 + VAT
11–20 working days before the course start date	30% of the full fees
Within 10 working days of the course start date	100% of the full fees

Transfer

Transferring to an alternative course within 3 months of the original start date will incur the following charges:

Notice Period	Charge
More than 20 working days before the course start date	£50 + VAT
11–20 working days before the course start date	15% of the full fees
Within 10 working days of the course start date	50% of the full fees

Cancellation of a transferred course will incur a 100% cancellation fee.